GETTING STARTED
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Can I use Breakout+Aid products if I have sensitive skin?
Absolutely. We have a full range for sensitive skin:
- Cica Calming & Soothing Mask: Reduces redness and irritation
- Hydrogel Eye Patches: Gentle brightening and soothing
- Gentle Toner Pads: pH-balanced, non-irritating
- LED Mask: Blue + red light heals without harsh actives
Start with once or twice weekly to allow your skin to adjust. If irritation occurs, reduce frequency.
What active ingredients are in each product?
- Mood Dots: Hydrocolloid technology + soothing botanical extracts
- Body Wash: BHA (salicylic acid) + AHA + niacinamide + centella
- Spot & Blemish Stick: Targeted actives for quick spot reduction
- Body Scrub: Physical exfoliation + active ingredients for breakout-prone areas
- Glycolic Body Stick: AHA (glycolic acid) for texture and breakout prevention
- Masks: Varies—collagen masks hydrate, Cica masks soothe, herbal masks brighten
- LED Mask: Blue light (420-495nm) kills bacteria; Red light (600-700nm) soothes
SKIN CONCERNS
FAQs About Skin Concerns
My breakouts are on my back, chest, and shoulders. What should I use?
You likely have body acne. Use our complete body breakout routine:
- Cleanse: Breakout Body Wash daily (in the shower)
- Exfoliate: Breakout Body Scrub 1-2x weekly
- Maintain: Breakout Body Mist daily for preventative care
- Advanced: Glycolic Body Stick 3-4x weekly for faster texture improvement
Most customers see smoother, clearer skin within 2-3 weeks.
Can I use Mood Dots on my body?
Technically yes, but our Body care line is specifically formulated for larger body areas. Mood Dots work best on the face. For body breakouts, use:
- Breakout Body Wash (daily)
- Breakout Body Scrub (2x weekly)
- Glycolic Body Stick (3-4x weekly)
- Breakout Body Mist (daily)
I have large pores on my nose. What should I use?
Try our Nose Patch for Pores:
- Hydrocolloid patches designed for nose pore reduction
- Minimizes pore appearance and smooths texture
- Use 2-3x weekly for visible results
- Also use BHA-focused products (toner pads, facials) to keep pores clean
My skin is dehydrated and breaking out. What should I use?
Your skin needs hydration + acne treatment:
- Cleanse: Gentle cleanser (avoid over-drying products)
- Treat breakouts: Use Spot & Blemish Stick or Gentle Patches
- Hydrate: Cica Calming & Soothing Mask (2-3x weekly)
- Support: Hydration-focused toner pads + LED Mask (red light setting)
If breakouts persist with hydration, consult a dermatologist.
SHIPPING & DELIVERY
Shipping & Delivery
How long does delivery take?
Shipping times depend on your location:
- EU: 5-7 business days
- UK: 5-10 business days
- Other regions: 7-14 business days
Orders are processed within 1-2 business days. Tracking information is sent via email.
Do you offer international shipping?
Yes, we ship to 50+ countries. Visit your country/region selector during checkout to see:
- Shipping cost
- Estimated delivery time
- Any import duties or taxes
What is your return policy?
We want you to love your purchase. If you're unsatisfied:
- 30-day returns on unused, unopened products
- Opened products: Contact customer care to discuss options
- Return shipping: Free for EU customers; other regions may have shipping fees
See our full Shipping & Returns Policy for details.
Do you offer free shipping?
Free shipping is applied when orders are above 60€.
Ingredients
Ingredients & Safety
Are Breakout+Aid products safe during pregnancy?
While most of our products are considered safe, always consult your doctor or dermatologist before using new skincare during pregnancy, especially products containing:
- Salicylic acid (BHA)
- Glycolic acid (AHA)
- Essential oils
Our hydrocolloid patches and gentle masks are typically considered safe, but check with your healthcare provider first.
Are your products cruelty-free?
Yes. Breakout+Aid is 100% cruelty-free:
- Never tested on animals
- All formulas are ethically sourced
- We partner only with suppliers who share our values
Are your products vegan?
Most of our range is vegan-friendly, though some masks may contain collagen (animal-derived). Check individual product pages for specific vegan certification.
Can I use Breakout+Aid products with other skincare brands?
Yes. Our products are designed to work with most skincare routines. However:
- Avoid mixing multiple AHA/BHA products in the same routine (can over-exfoliate)
- Space out active ingredients (don't use Spot Stick + BHA toner on the same day)
- If combining with retinoids, dermatologists recommend using them on alternate nights
When in doubt, introduce new products one at a time (wait 1-2 weeks between additions).
What should I avoid mixing with Breakout+Aid products?
- Multiple exfoliants in one routine: BHA + AHA together can irritate
- Retinoids + AHA/BHA on the same night: Use on alternate nights
- Vitamin C + AHA on the same day: Can reduce effectiveness of both
- Over-application of actives: Follow recommended usage (patches 1x daily max, facials 2-3x weekly)
If your skin feels irritated, reduce frequency and consult a dermatologist.
SUPPORT
Customer Support
How do I contact customer care?
Email: Contact Us Page
Response time: 24-48 hours
Hours: Monday-Friday, 9 AM - 5 PM (EU time)
Do you have a live chat?
Not currently, but you can reach us via email and we'll respond within 24-48 hours.
What if I'm not seeing results?
Give it time—most products show visible results in 1-4 weeks with consistent use. For faster results:
- Use as directed: Follow recommended frequency and application method
- Be consistent: Use daily/weekly as recommended
- Adjust expectations: Severe breakouts take longer to heal than minor spots
- Contact us: Our team can offer personalized advice
If you're still unsatisfied after 4 weeks of consistent use, we have options—reach out to customer care.
What if I experience irritation?
Stop use immediately and do the following:
- Cleanse gently with a mild, fragrance-free cleanser
- Moisturize: Use a soothing, hydrating moisturizer
- Avoid active ingredients: Don't apply other actives (AHA, BHA, retinoids) until irritation subsides
- Contact us: Email customer care with details of the reaction
- See a dermatologist if irritation is severe or persistent
We want to ensure you have the best experience possible.
About
About Breakout Aid
Who founded Breakout+Aid?
Breakout+Aid was founded by skincare experts and acne specialists dedicated to creating fast, effective, approachable solutions for acne-prone skin. We believe in simple formulas, real results, and zero complicated routines.
Where are Breakout+Aid products made?
Our products are manufactured in facilities that meet strict quality and safety standards. For specific manufacturing details, contact customer care.
Is Breakout+Aid available in stores?
Yes! We're available at select retailers across Europe and beyond. Find a stockist near you on our Retail Locations Page.
How can I become a retailer/stockist?
Interested in stocking Breakout+Aid? Visit our B2B Portal or contact our B2B sales team for partnership opportunities. You can read more on our stockists page here.