free UK shipping 100% vegan | cruelty free

Frequently Asked Questions

Shipping

Where does Breakout + Aid ship to?
Breakout + aid ships worldwide.
When can I expect my delivery?
UK: If you order before 2pm we will send it out the same day 1st class signed.
You should expect your package within 1-3 days.
Delivery to Europe can take 5-10 business days.
Delivery for the rest of the world will take 5-10 days.
International customers are responsible for their local taxes and clearance fees.
Please be aware of this before ordering.
We will contact you to give you your tracking number for your peace of mind.
How do I track my order?
You will receive a shipping confirmation with a tracking number via e-mail when your order ships. If you have any questions, please reach out to us at hello@breakoutaid.com.
I'm having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via hello@breakoutaid.com. We can give you the inside info.

Cancelations and Returns

When can I return my product?
We're sorry you didn't love your Breakout + Aid. Please reach out to hello@breakoutaid.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest. We´ll give you the address to return your products.
Note: You can only return your Breakout + Aid products if you have not opened or used the product in any way. We can never refund you if your products have been opened under any circumstances. We are unable to give refunds on orders where incorrect addresses have been given.
Please note this is not a money back guarantee product.
What happens if I want to cancel my order for a refund?
If you request a cancellation of your order we cannot always 100% guarantee that it will be cancelled. We physically cannot cancel orders after 30 minutes of you placing your order. Please ensure you review your order before confirming your purchase.

Products

Is Breakout + Aid cruelty free?
Yes, all Breakout + Aid products are cruelty free. As well as being proud to say that Breakout + Aid is cruelty free, we´re also 100% vegan friendly!
Are Breakout + Aid products suitable for all skin types?
Yes they are! We are an inclusive brand for a universal problem and we are suitable for all skin types such as; normal, oily, combination, dry and sensitive skin. But we suggest conducting a sensitivity test for new users. Apply a dot to a pimple, if no discomfort occurs, follow the how to use instructions on the box.
What is “Emergency dots for acne and blemishes” and how does it work?
A breakthrough blemish treatment dot that combines hydrocolloid polymer technology with an active anti-acne ingredient Tea Tree Oil to minimize breakouts overnight.
Can I leave products on longer than 6-8 hours?
You can leave our Acne dots on overnight while you sleep. We recommend leaving the dots for a minimum of 6 hours for best results.
How many times a week can I use Breakout + Aid Acne dots? Can I use daily?
You can use Breakout + Aid Emergency dots for acne and blemishes as needed.
Can I wear makeup on top of our Acne Dots?
Yes, you can put product on top of an Acne Dot.

STILL HAVE QUESTIONS?
We´re help to help you! Contact our Customer Service team at hello@breakoutaid.com
LOOKING TO COLLABORATE?
We always love meeting new people! Please, reach out to our team at hello@breakoutaid.com